Contact & FAQ
Anything we have not answered below, just call or message us.
Drop off at the shop
123 Kalayaan Avenue, Poblacion, Makati City
Mon–Sat, 8:00 AM – 7:00 PM
Payment details
GCash
Cleenzy Laundry Services
0917 000 0000
Bank transfer
BPI · Cleenzy Laundry Services
0000-0000-00
Always send your order number as the payment reference so we can match it to your laundry.
Frequently asked questions
How does pickup and delivery work?
Book online and pick a two-hour pickup window. Our rider collects your laundry at your door, we weigh it at the shop, and we deliver it back on your chosen schedule. You will get a message at every stage.
How is the price computed if you weigh it at the shop?
You give an estimated weight when booking so you can see an indicative total. We weigh the bag on arrival and the order is updated to the actual weight — you only ever pay for what your laundry really weighs. Wash & Fold has a 3 kg minimum.
How long does it take?
Wash & Fold and Wash, Dry & Fold are next-day (24 hours). Dry cleaning, curtains, shoes and special items take up to 3 days. The turnaround for each service is shown on the Services page.
How do I pay?
Cash on delivery, GCash, or bank transfer. Choose your method when booking; for GCash and bank transfer we will send the account details in your confirmation. Card payments are coming soon.
Do you have a minimum order?
For pickup and delivery, yes — it varies by area and is shown before you confirm. There is no minimum if you drop off at the shop.
What if I am not home for the pickup?
Leave a note when booking and our rider will call before arriving. You can also leave your bag with a guard, receptionist or family member as long as you tell us who to expect.
Do you separate my laundry from other customers'?
Always. Every order is tagged on arrival and washed on its own — we never mix loads between customers.
What if something is damaged or missing?
Tell us within 48 hours of delivery and we will investigate straight away. Every bag is counted at sorting and again at packing, so we can trace items quickly.